5% off all orders over £500 on any mixed items from the following brands GEWA - DW - GIBRALTAR - GRETSCH - LP - PDP - TOCA. 

Some Items can take 7-10 working days for delivery!

Terms & Conditions

14 Day "Cooling-Off" Period, Faulty Goods, Cancellations and Returns

Under UK law (Consumer Contracts Regulations) you have the right to a 14 day period during which time you are entitled to examine any item(s) purchased online. If within this time you find a fault, or even simply change your mind, you are allowed to cancel the purchase and receive a full refund within 14 days of our receiving your returned item(s). You do not have to provide any reason for cancelling the purchase, although obviously if you think they are faulty please let us know.

In all such circumstances you must notify us within 14 days of you receiving the item(s), or if multiple items were ordered and sent separately, within 14 days of receiving the last item. You must return the item(s) to the store, at your expense, in the same condition in which they were sent to you. 

In the case of faulty items returned and found to be faulty on our inspection, we will reimburse the cost of reasonable postage in addition to the cost of the item(s) proof of postage cost must be supplied.

Items received in unsalable condition will not be refunded and we reserve the right to charge a redelivery fee in order to return them to you. We reserve the right to make a deduction from your refund if the item(s) are saleable but their value has been reduced as a result of you examining/handling them more than was necessary (i.e. in excess of what would be expected from assessing them in our shop itself).

We are not required to refund a customer if they:

knew an item was faulty when they bought it
have had the item for 14 days or more, and the item does not have a manufactured fault and not the covered by manufactures warranty.
damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
no longer want an item (eg because it’s the wrong size or colour) unless they bought it without seeing it

Returns


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 

Gift cards.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this can take up to 14 days

 

OVERVIEW

This website is operated by BW Drum Shop. Throughout the site, the terms “we”, “us” and “our” refer to BW Drum Shop. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Registered Company Name Buck Wylde Limited
- Registered Company Number 07516108